JOB: Firefly Partners is hiring a Support Manager (Virtual)

Jen Maceyko

Firefly Partners is growing! Increased demand for our retained digital support services means that Firefly is searching for the right candidate to fill the newly-created role of Support Manager.



Reporting to the Client Services Director, the Support Manager will become an important member of our talented, client-focused team. This position is equal parts client-facing account management work and hands-on digital production responsibilities. The ideal person is organized, responsive, and personable and they thrive in a fast-paced, self-directed work environment.

 

Account Management & People Skills

• Responsible for managing a portfolio of clients and their diverse digital support needs
• Responds to requests for digital services including website and online tool updates, troubleshooting issues and applying fixes, training and account management
• Proactively identifies opportunities to apply best practices for online engagement and brings them to the client for consideration
• Accurately estimates budget and turnaround time for tasks

Technical Chops

• Performs high-quality web development work in a variety of systems and tools
• Comfortable using HTML and Javascript to build responsive and mobile-friendly web pages, forms, and email messages
• Clear communicator; Can explain technical topics to non-technical staff without using jargon
• Experience using online tools like WordPress, Luminate Online, Salsa, Engaging Networks, TeamRaiser, and other commonly used platforms
• Uses critical thinking to solve problems with win/win results

Successful candidates will have:

• Demonstrated experience planning, building, testing, and launching online deliverables such as email messages, donation forms, event registration pages, action alerts and petitions, and reports
• Comfort and confidence in managing and prioritizing multiple, competing requests and addressing these requests in a timely fashion and with successful results
• Ability to complete tasks efficiently and with better-than-average attention to detail

If this sounds like you, send your cover letter and resume to jobs@fireflypartners.com. Tell us why you’re the perfect fit for our team and our clients.

 

No calls please. We will contact you if you are selected for an interview.





About Firefly



Firefly Partners is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, veteran status, disability or any other characteristic protected by state, federal or local law.



Location: Firefly is a virtual company headquartered in Boulder, Colorado and with staff all across the country. All staff members telecommute from home offices.



Atmosphere: Our culture is very important to our business growth and success. We strive for a healthy work-life balance and run a casual yet professional workplace. Even in our busiest times we laugh with one another every day.



Type: Full Time; salaried. Firefly offers a competitive salary commensurate with experience plus benefits and office equipment.

 

www.fireflypartners.com