Development Associate - Sustainable Harvest International

Kate Herndon

Location: Remote, US
Report to: Director of Development
Status: Full-time, Exempt

Sustainable Harvest International (SHI) is an international non-profit dedicated to training families in regenerative farming methods that improve livelihoods and the planet. We are seeking an experienced database administrator with strong relationship-building skills.

Position Summary
The Development Associate is responsible for managing SHI’s donor database, ensuring accurate record-keeping, processing donations, generating reports, and analyzing data. They support donor relations by assisting with cultivation efforts, prompt acknowledgements, thank-you messages, and follow-ups. Additionally, they serve as the primary contact for general inquiries, help coordinate events, maintain state registrations, and assist with various development projects as needed.

Primary Responsibilities
Donor Database Management

• Oversee donor database software, managing updates, security, backups, and system enhancements.
• Maintain accurate donor records by managing data entry, conducting NCOA updates and deduplication, and troubleshooting discrepancies.
• Process all donations, including importing online donations, updating records, generating acknowledgements, and announcing applicable gifts via the shared team messaging platform.
• Manage integrations between the donor database and other platforms, including Mailchimp, Hopsie, Instrumentl, and Gmail.
• Work closely with the development team to ensure accurate data entry, reporting, and reconciliation.

Reporting and Analysis

• Generate donor reports to track fundraising progress, analyze trends, and inform fundraising strategies.
• Produce timely reports and lists for staff, including donation reports, funding proposals due, donor portfolios, mailing and email lists, audits, annual reports, and statistical analyses.
• Update the monthly Donation Report and assist with monthly revenue reporting.
• Support the annual revenue budgeting process by generating donor lists, tracking revenue projections, and ensuring accurate reporting.
  

Donor Relations and Fundraising Support:

• Assist in cultivating and maintaining relationships with donors through timely and personalized acknowledgements and follow-ups.
• Send thank-you emails, handwritten notes, and make phone calls to recognize and appreciate donor contributions.
• Support donor retention efforts by helping implement strategies for re-engaging lapsed donors.
• Assist in stewarding new and existing recurring donors by maintaining accurate sustainer records and supporting the team with regular donor communications.
• Help plan and execute donor and fundraising events, including logistics, invitations, and follow-ups.
• Assist with donor surveys and collect feedback to improve engagement strategies.
• Support the creation and distribution of email newsletters, social media posts, and fundraising materials.
• Assist with fundraising campaigns, donor outreach, and impact storytelling to enhance engagement.
  

Administration and Support

• Manage the relationship with the mail service, US Global Mail (mail service), overseeing the opening and processing of incoming mail and donations.
• Maintain updated state registrations and ensure compliance.
• Oversee organizational and general inquiry email accounts and the general phone line, responding to or directing inquiries appropriately.
• Provide database support for staff, troubleshooting issues and liaising with Raiser’s Edge technical support as needed.
• Maintain relationships with donation platform vendors (e.g., Hopsie, Paypal, Omatic) and troubleshoot any issues that arise with these platforms.
  

Benefits

• Minimum of three years’ experience managing donor databases and donation systems, with a focus on donor stewardship.
• Proficiency in database management systems (Raiser's Edge experience a plus) and Microsoft Word and Excel. Familiarity with Mailchimp, Hopsie, Paypal, and Omatic is a plus but not required.
• Strong analytical skills to interpret data and provide actionable insights.
• Ability to design and generate customized reports to support fundraising efforts.
• Excellent written and verbal communication skills for effective interactions with donors and colleagues.
• Ability to build and maintain strong relationships with donors and stakeholders.
• Ensure data accuracy and consistency within the database.
• Strong organizational skills and the ability to prioritize tasks.
• Self-motivated and able to work independently with minimal supervision
  

Compensation + Benefits
The salary range for this position is $45,000 - $50,000, with opportunities for growth. Benefits include a remote work environment with a monthly stipend, 12 paid holidays, generous vacation and personal time off, a 403(b) retirement plan, and comprehensive medical insurance (health, dental, and vision).

How to Apply
Please submit a cover letter and resume to apply at http://sustainableharvest.org/employment. Applications will be accepted until Sunday, April 13, 2025. No phone calls or emails, please.

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, gender, sexual orientation, national origin, ancestry, age, physical or mental disability.