Alignment and Font Size of AR invoices in NXT

LeeAnn Schmidtberger

Has anyone found a way to align an invoice in the AR module in NXT? Everything aligns on the invoice except for the order date and due date. These dates are showing below on the preprinted description for the next line. Also, the customer name and address are way too small. Any idea on how to change the font on just this part?

Misalignment of Invoice Data.pdf

Dan HoutReilly

@LeeAnn Schmidtberger I have not been able to print invoices from NXT. For us there is an extra Total Amount Due at the bottom of our invoices in NXT. In DB view, we just had Subtotal, Sales Tax, and Total. But now there is the fourth line at the bottom of the invoice and the Blackbaud Customer Support rep I am working with has said that it is the Total Amount Due (which I see on your invoice). Additionally, I am having trouble with the aligment: if I line up the Invoice Date & Invoice Number, the invoice details are all off. The font was always very small.

Brian Rojo

@LeeAnn Schmidtberger
Our AR generation seems to work! See screen shot below. Did you happen to create a new print parameter? We had to create one in webview for it to work correctly as the one that came across from database view was acting up.

LeeAnn Schmidtberger

@Brian Rojo I did not try that. I will try that and see if it works. Thanks for the suggestion!

LeeAnn Schmidtberger

@Brian Rojo This did not work. It still prints the same way for us.

Brian Rojo

@LeeAnn Schmidtberger
So strange! Did you check that there isn't something in your alignment parameters?

Short of checking these settings it may need to be escalated to Blackbaud.

Brian Rojo

@LeeAnn Schmidtberger

Quick clarification if you are using pre-printed forms that may need to be a solution to add to the idea bank. I would try changing the focus to blank paper and see if that generates something that aligns that you can do in the meantime.

LeeAnn Schmidtberger

@Brian Rojo I am using blank paper; no preprinted forms.

LeeAnn Schmidtberger

@Brian Rojo I have exactly what you have and it does not align.

Brian Rojo

@LeeAnn Schmidtberger

So strange!!!!

Dan HoutReilly

@Brian Rojo Thanks for sharing your screen images, Brian. I didn't realize changing the invoice format to the other identically named item would provide the option to print on blank paper. This solved my problem!

Brian Rojo

@Dan HoutReilly
You're welcome! I am glad it helped resolve your issue. There are many we are trying to resolve with this change to web view!