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Hello, and welcome to our Ask an Expert session Payment Assistant™! My name is Stephen Churchill, and I'm a Customer Success Manager here at Blackbaud. I've been fortunate enough to be with Blackbaud for 5 years now, and spent the first 2 of those years on our Customer Support team working with my favorite of our products - The Financial Edge NXT.

Over the past few months, I've had the pleasure of working with all things Payment Assistant™, our new, native, payment processing functionality designed to help you save time and money while focusing on your organizational mission. By utilizing Payment Assistant™, you and your team can:

  • Eliminate paper checks, reducing the risk of theft or fraud.
  • Process your payments more quickly than traditional methods while also reducing manual tasks.
  • Provide real-time tracking and reporting for complete visibility into transactions.
  • Easily monitor payment status and gain valuable insights to optimize your AP workflow.

I'll be here through the 27th to help answer any questions you have around Payment Assistant™ - what exactly it is, onboarding/getting started, user and vendor experience, etc. We can even talk about our great new tiered approvals functionality for the solution, or anything else that you may want to know about Payment Assistant™.

I'm looking forward to working with everyone and answering your questions - thank you all for being such amazing organizations, and choosing Blackbaud to help you reach your goals!

PS: If Payment Assistant™ sounds like the thing for you - please fill out this Interest Form and our Payment Assistant™ will work with you to help get you up and running as soon as possible.

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