metrics for emails sent through OLX seem to be off?

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stacy buono 2
stacy buono 2 ✭
in Blackbaud Raiser's Edge NXT®: General Discussion

anyone else noticing an issue the past few weeks with the metrics on individual emails sent through OLX? the bounce rates I am getting are extremely high all of the sudden and make no sense.

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  • Austen Brown
    Austen Brown ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic

    @stacy buono - Welcome to BB Community Forums! You need to reach out to your IT department, they'll need to check in on your org's email authentication for emails sent through Blackbaud servers. Here's a helpful guide you can share with them:

    Finally get the conversation started with support and loop in your Customer Success Manager (CSM). There were some changes to Gmail/Yahoo spam restrictions recently. This blog has more information on the change:


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