Email -- "Return to Draft" function not working

Kyle Booth

Before I submit a ticket, I'm wondering if anyone else is experiencing this. The “Return to Draft” function (under the list of Actions) in the LO email module is suddenly not working. Anyone else having this problem?

Colleen Gutierrez

Hi @Kyle Booth -

Sorry that you are experiencing this. This was an issue that had been worked in the 24.3 release, so if you are still seeing this, please reach out to Support so they can log the issue. Your information could help to get it resolved completely. Thank you so much!

Kyle Booth

@Colleen Gutierrez
Thanks. Will do.
In the meantime, I've found a solution, if anyone else runs into this problem.
In the browser's code inspector, you can go in and manually change the javascript attached to the anchor tag. If you remove the unnecessary “\\”s, the function should work.
So, in the inspector, the tag looks like the following – just remove the “\\”s:

<a class="ListActionLinks" href="javascript: confirmAction(\\'This message was previously sent to an audience. It will be sent only to people who were not in the original audience. To modify the message content and send it to the entire audience, copy the message and modify the copy so that all audience members will be sent the edited message. Do you still want to revert this message to draft format?\\', \\'https://secure2.convio.net/choa/admin/CommCenter?email=em_return_to_draft&mfc_pref=T&ec_id=6223&CSRFToken=1BF1306958ADC3D3C125B79D96D49336&action=return_to_draft&em_id=28777.0\\');" title="Return to Draft">
Return to Draft</a>