Development Operations Coordinator - Ashley Treatment - Havre de Grace, Maryland

Veronica Kannan

THE ORGANIZATION

Ashley Addiction Treatment Center was founded in 1983 by two visionaries who knew the treatment of drug or alcohol addiction could be designed and effectively delivered in a holistic manner that compassionately considers the whole person and not just the disease. Innovative then, and innovative now, Ashley passionately continues its core mission “To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.” Organizationally strong, the organization rigorously adheres to its guiding principles, ethics, and a culture of excellence.

POSITION SUMMARY

The Development Operations Coordinator is responsible for maintaining the organization's Customer Relationship Management (CRM) system (Raiser’s Edge), generating reports to support fundraising and outreach efforts, and providing general administrative support to the department. This role plays a crucial role in ensuring data accuracy, providing valuable insights, and facilitating informed decision-making. Reporting to the Director of Development, the Development Operations Coordinator is a vital member of the development team, ensuring efficient department operations and supporting the organization's fundraising goals, including the accurate processing of gifts, coordination of fundraising campaigns, and assisting with donor communications.

KEY RESPONSIBILITIES

• Maintain the organization's CRM system, ensuring accurate and up-to-date donor and prospect information, gift processing, and record management.
• Process and record incoming donations, ensuring timely and accurate gift entry, acknowledgement letters, and receipts. Coordinate with the finance department to reconcile gift records.
• Assist with the coordination and execution of fundraising campaigns, including mailings, online giving platforms, and peer-to-peer fundraising initiatives.
• Support the creation and distribution of donor communications, such as newsletters, impact reports, and fundraising appeals.
• Frequently produces customized queries, data pulls, mailing lists, and reports for communications and weekly reports for development analytics; distribute information to development; and finance teams as appropriate.
• Conduct research to support cultivation of new prospects, ongoing stewardship of donors and funders, and prospect information tracking for the department.
• Provide administrative support to the Development team, including scheduling meetings, managing calendars, preparing meeting materials, and maintaining filing systems.
• Support the Associate Director of Development with event preparation and execution.

In addition to the role responsibilities, each staff member of the organization has the following general responsibilities as part of their employment:

• Model and reinforce the organization's mission and core values.
• Perform other duties as needed and assigned.
• Uphold ethical standards and maintain compliance with relevant regulations and policies.

DESIRED KNOWLEDGE/SKILLS/ABILITIES

• Bachelor's degree or equivalent experience in a related field.
• Proficiency in using CRM systems and databases, preferably Blackbaud, with experience in data entry, gift processing, and report generation.
• Strong research and analytical skills to gather and synthesize information from various sources.
• Ability to run and interpret reports to extract meaningful insights and identify trends.
• Excellent attention to detail, ensuring data accuracy and integrity.
• Effective written and verbal communication skills, with the ability to present research findings and recommendations.
• Strong organizational and time management skills to handle multiple projects and meet deadlines.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Proficiency in Microsoft Office Suite, particularly Excel, for data analysis and reporting purposes.
• Self-motivated and detail-oriented, with a commitment to accuracy and quality.
• Familiarity with fundraising principles and prospect research techniques is preferred, including knowledge of ethical standards and compliance requirements in fundraising activities.

Salary Range: $50,000.00 To $55,000.00 Annually

To apply, please click here.