Embedded From shows large whitespace beneath it

Eileen Johnstone

We embedded an Online Express Event registration form into our Wordpress site, which results in a large white space under the form (about 400 px high). This makes any text under the form problematic, because users don't know it is there because of this large white blank.

Blackbaud support says our javascript is interfering with theirs and it is our fault, but we seem to remember embedding the form last year without this problem . We've also checked another website that doesn't use Wordpress, and the same behavior is exhibited. These 2 facts lead us to believe it isn't so much our code.

Has anyone run into this problem, and what did you do to correct it?

Tammy Stott

@Eileen Johnstone Yes this is happening to us as well. We use Finalsite for our website. This is definitely a new thing our forms were not doing this last year.

Blackbaud Support just told me that this is an issue they are looking into.

Shaye Hiscocks

@Eileen Johnstone Hi Eileen. This is happening to our forms as well, and began around the same time that you posted this. We opened a case with Blackbaud and were repeatedly told we had changed something (we had not) and told us we would need to pay their professional services team to fix it for us. Did you find a solution?