reCAPTCHA Functionality Missing

Dina Rieman

Has anyone noticed that the reCAPTCHA functionality is missing from your donation page and the "Form Security" selection in Online Express options in no longer there? We're not have any issues with our donations. But we realized today that reCAPTCHA is no longer available. I'm waiting to chat with BB now…

Austen Brown

@Dina Rieman - Can you share a screenshot of what you are seeing?

Dina Rieman

@Austen Brown - Thanks Austen for reaching out. Below is the screen shot of Online Express settings (Account > Integration Options). The option called “Form Security” where reCAPTCHA is set up, is not there (it was under “Phone mapping”). In addition, on our donation page, the message under the Donate button “This webpage is secured by reCAPTCHA. View the privacy policy for more information.” and the reCAPTCHA icon in the bottom right have been removed.

I did hear from BB - there was a recent issue with a release for forms so reCAPTCHA was disabled until it is resolved. They said to check the Home page in webview under “What’s New” for an announcement of when it’s fixed.

Austen Brown

@Dina Rieman - Thanks for posting the update from support!

Stephanie Keene

@Dina Rieman - Also see this KB article

Dina Rieman

@Stephanie Keene Thanks Stephanie.. Good to know what the issue was that caused BB to remove this functionality.

Elizabeth Perron

@Dina Rieman

Did the article that @Stephanie Keene help you resolve your issue?

If not, please @mention me by just my last name.

If so, please give Stephanie a “community thank you” by clicking the three dots on her answer then click best answer!

In harmony,

Elizabeth Perron

Community Management Team