Donors not receiving confirmation emails

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Amber Sale
Amber Sale ✭
Seventh Anniversary
in Blackbaud Raiser's Edge NXT®: General Discussion

We are receiving notification emails regarding donors who have made donations, but the donors are not receiving confirmation emails (not in SPAM, junk, etc.) - is anyone else also encountering this issue recently?

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  • Austen Brown
    Austen Brown ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic

    @Amber Sale - Have your IT Department check in on your org's DKIM and SPF to make sure that email sent through BB's servers are identified as valid emails from your organization. Here's a helpful link with additional information on this:


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