EFT/Declined Cards

Lauren Fardella 3

I apologize if this is NOT the correct location for this question….

We have about 10+ monthly donors that are recurring via EFT in BBMS have declined cards. We are doing our best to reach out to these donors but have not heard back despite numerous efforts. Regardless, we noticed that each month, most of the donors are not showing up when we run EFT, I am assuming that BBMS is not attempting to run their cards again? BUT some do show up month after month as being declined.

Is this normal ? Is there a way we can keep on top of this so we do not miss anyone?

Cara Olsen 2

I haven't had the issue of recurring donors not pop up when I run a recurring gift batch. You may want to confirm the EFT checkbox is marked. If you do this manually each month, maybe you should set up the recurring gifts to run automatically in NXT. Wish I had better advice.

Angela Tuttle 2

Every few months we run the credit card updater that is in the Database View. Blackbaud recommends:

FIRST run the PAST DUE REPORT and then the RECURRING GIFT MISSED PAYMENT REPORT. Update unpaid gifts that are 3 years or older with Terminated or something similar. Pledges that have been paid in full should be marked as Completed. After updates have been made run the Credit Card Updater from the Database View.

*Items that are marked as Terminated or Completed will not be ran by BBMS.