Safari and looping error when BBID users sign out

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When our BBID users sign out while using Safari (versions 15.3 and 15.4), the browser window loops endlessly. The looping does not occur in Chrome. It occurs even if the browser history is cleared and Prevent cross-site tracking is turned off. To make it stop, the user must click the “X” in the address bar. Has anyone else experienced this issue?

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Comments

  • John Vogel
    John Vogel Blackbaud Employee
    Fifth Anniversary Facilitator 1 Name Dropper Photogenic

    Hi Liz,

    When the "In-process cookie cache" experimental feature is turned on it creates an infinite loop when users sign out. We are working to resolve this issue. To alleviate in the interim, please have your users turn off the feature within the menu selection seen below. Or if a school IT admin has control of Safari app settings that can be pushed out to users, that may be an option too.

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  • Thanks, John!

  • @John Vogel - Hi, John - checking back in on the status of this issue. Another parent mentioned the issue again today. Will Blackbaud be resolving it soon?

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