Unusable email list vs Email message bounce list

Gerradette Silveira

What is the difference between the email message bounces listed with the email statics vs the Unusable emails? Soft vs hard or opt out?

Thank you!

Austen Brown

Hi @Gerradette Silveira - The email bounces listed within the Email Stats window include both Soft and Hard Bounce emails, whereas the Unusable Emails window only contains emails that are Hard Bounce or Opt-Out. For more information on the difference between Soft vs Hard Bounce, check out the linked resource below:

Gerradette Silveira

Thank you Austen. That is what I figured. I just was not successful in my Knowledgebase search! Appreciate the fast response.