CSC/CVV field not big enough

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Cathy Metz
Cathy Metz ✭
Eighth Anniversary First Reply
in Blackbaud Raiser's Edge NXT®: General Discussion

We have heard from a few donors that when they try to put their CVV number in the field isn't big enough so they can't verify that it is correct. Is there a way to make this field/box bigger?

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  • Austen Brown
    Austen Brown ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic

    @Cathy Metz - Do you know what type of cards these donors are trying to use?

  • Cathy Metz
    Cathy Metz ✭
    Eighth Anniversary First Reply
    Mastercard. It looks like on our site, once they type in the 3/4 digits and move to another field, only the first digit shows up. Could it be our website settings?
  • Austen Brown
    Austen Brown ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic

    I would recommend you reach out to support on this. If need be, you can also get your Account Rep/Customer Success Rep involved to help escalate your case.

  • Cathy Metz
    Cathy Metz ✭
    Eighth Anniversary First Reply
    Thank you!

  • Rachel Cavalier
    Rachel Cavalier ✭
    Seventh Anniversary Facilitator 3 Name Dropper Photogenic

    If you are using Standard Checkout, does swapping to Blackbaud Checkout help with this? I was looking at the donation form on our site to compare and the part where you enter the card details is formatted differently to yours so this is the only thing I could think it could be.

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