Tribute/Acknowledgement Letter for Recurring Gifts

Olajumoke Ayanda

I am fairly new to RE NXT. I am trying to figure out a way to stop populating acknowledgement letters for Recurring gifts and the resulting Tribute it creates (if the gift was created as a tribute)? does anyone know how to do this? We send a thank you letter to the donor and a Tribute letter to the Honoree when the gift is created. I want to stop populating this letters after the first instance.

Angela Tuttle 2

Hi Olajumoke! I believe that you need to make the change on the original Recurring Gift. Then when the payment is processed it will only show the defaults that is on that gift.

Olajumoke Ayanda

Thank you so much for your reply Angela. I've tried that and it still doesn't work. I marked the original recurring gift as acknowledged and the Tribute too. but when I run mail, Tribute letters still get populated. my stop gap measure is to manually set as acknowledged when populating the gift batch but it will be good to have a way to set this automatically.

JoAnn Strommen

I think Angela's suggestion should work. When you tested were the gifts already in a batch and the acknowledgement field entered as ‘not acknowledged'? The change to the master gift record will only apply to gifts created after the change was made and saved. Just a thought on why it may not have worked for you.

It sounds like you have the tribute module and things might be a bit different there as well.

Olajumoke Ayanda

Thanks JoAnn,


We recently revised our policy and are marking all web gifts (which is how most of our recurring gifts come in) under a certain amount as acknowledged because the donors get a Thank You email from us. So I no longer have issues with the recurring gifts itself. I suppose, I can also manually mark the Tributes attached to the recurring gift as acknowledged in the Batch to avoid it pulling through when I run mail. I just thought that changing the Master gift record (as well as making changes to the Tribute tab) will automatically fix the issue for subsequent gift. but I found that It didn't.


Thank you all so much.