Deleted user back - re-use BBID?

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Brian Hoyt
Brian Hoyt ✭
Ninth Anniversary Facilitator 2 Name Dropper Photogenic
in Blackbaud ID
I had a user leave our org and I deleted their AD account but just de-activated their EMS account. They returned. I re-created an AD account for them. I disconnected and re-connected BBID. When the user attempts to login they get this message:
7fc3d586f4b0899de3d81448db15839c-huge-bb

How do I clear out the old BBID connected to the now deleted AD account to allow a new BBID to be created connected to new AD account?

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  • Janet Wittenberg
    Janet Wittenberg ✭
    Ninth Anniversary Facilitator 2 Photogenic
    Hi Brian,

    I think this scenario will require a support ticket, but I know from there we can get your user moving forward.  We do recommend that previous users only be deactivated in Azure and not deleted, to avoid this situation.  

    Janet

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