Only 60 email addresses received my email sent to over 6,000 individuals

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Renae Yale
Renae Yale ✭
Sixth Anniversary
in Blackbaud Raiser's Edge NXT®: General Discussion
Just sent out an email using a query that produced over 6,000 individuals with emails in their record.  Only 60 were sent in the email.  Wondering what happened.
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  • Austen Brown
    Austen Brown ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic
    Hi Renae Yale‍ - There can be a number of a factors that are preventing emails being sent.  Take a look at the Blackbaud's Email Resource Center page, specifically "Which emails are automatically suppressed from mailings?".  If the options listed do not cover the 5,000 suppressed from your recent communication, contact BB Support for more assistance. 

     

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