Export in Database View - "Export Not Responding"

Susan Agro

Hi,

We are a long time Raiser's Edge customer and moved to NXT almost 6 months ago. Recently I had a strange experience with Exporting in database view and my colleagues had the issue yesterday. I ran an export to my hosted files location (M:) and after 5 Min's the message "Export Not Responding" came up. I gave it about an hour , nothing changed, same message, so I canceled the export. I logged off database view. Relaunched database view and started the Export again.  After 5 Min's the message "Export Not Responding" came up. I then waited a couple of hours. Nothing happened. I canceled it again. I restarted the export and it ran in 5 mins. It is very frustrating. I searched the knowledge base and did not find anything.  Has anyone been experiencing this quirkiness with database view exports?

Susan

Stony Brook University

Dana Burton

This has happened to us. When it does, the standing solution (for whatever reason) has been a complete computer restart.