New Constituents

Shawna Morrell

I have found that when I add a new constituent to database view it is not transferring to RE NXT.  HELP!!! Am I missing a step?


Shawna Morrell

Dariel Dixon 2

I don't think you are missing a step.  How are you looking for them?  If you do a search for them, they should pop right up, but it can take up to 3 hours for them to show up in lists.  

JoAnn Strommen

Record should be found in NXT - don't know of any extra step required.  I know there can be a log of up to 60 minutes for media files added in db view to populate in NXT.  I don't know about a lag time for records.  If you've saved record in db and  are certain you're entering name correctly in NXT, I guess I'd wait and see if it shows up.  


I'm assuming you have rights to view all records. We have some users who are blocked from seeing records with a particular constituent code. 


If it doesn't show, I'd do a chat with support.

Stephen Zaborowski 2

The delays are difficult to deal with, and they flow from RENXT to Database MUCH more quickly.  Don't lose heart!

Karen Diener 2

I keep this bookmarked:  https://kb.blackbaud.com/articles/Article/103876


I've never had much of an issue with constituent data refreshing from either direction.  I would definitely check security settings - that's a good thought.


Karen