TeamRaiser Report Writer reports generating no data for autoresponders

Kim Ethridge

How do you run email reporting on TeamRaiser autoresponder emails? I tried using Report Writer TeamRaiser email reports but get no data at all.


Kim

Jeremy Reynolds

LO doesn't track autoresponders, unfortunately.

Kim Ethridge

Jeremy - I see reference to coaching emails and campaigns. Are folks using LO Email Campaigns instead of autoresponders?

Jennifer Peters

Hi Kim- We recommend TeamRaiser customers use the TeamRaiser follow-up autoresponders in combination with the TeamRaiser coaching email tool. While you can use the LO Email Campaign tool, the coaching email tool provides easier segmentation when you want to target fundraisers based on amount raised, or if you are looking to only target team captains. We have a product adoption session coming up on May 19 that will highlight all of the communication tools associated with TeamRaiser as well as best practices to put those tools to use: https://hello.blackbaud.com/TeamRaiser_RoadtoSuccess.html


Hope you can join us!