proceesing online express transaction

Kris Holland · November 2019

I am new to Raiser's Edge and need some help. I processed an online express donation payment via credit card. I linked to an existing constituent record. I processed the transaction.

The transaction no longer appears in the Donation Transactions page, however the transaction is not appearing on the constituent's record under the Gift tab.

Does the transaction automatically appear on the constituent's record if it is linked, or, does the gift need to be entered on the constituent's record separately?

It is showing up in Blackbaud Merchant Services.

Kris

Veronica Renzo · November 2019

Hi, when you processed the donation you should have been given the option to open the batch. Did you commit the batch?

Beth Gibney · November 2019

Hi! You should have been given the option to open the batch, but if you clicked no, just go to your batches and look for an unprocessed one. You have to commit the batch for it to post to the constituent record.