NetCommunity not holding ackowledgee information after clicking on save changes.

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Does anyone else have an issue with when you are downloading a tribute in NetCommunity that once you click on F7 to obtain the family contact information that after you complete the entire transaction and then click save changes that the information for the family contact does not keep.  It goes blank or back to the original information and the second box is empty.  Is their a way we can fix that?  
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