Desperate need of help fixing Error message in notes/notepad

Sarah Ruberti

Hello, 


I am brand new to RE (used Ellucian colleague for 10 years) and am keep getting an error message when I try to enter in a note. When I go to the "NOTES" tab and add a new note and then click on "save and close, I get this message: "This action cannot be completed because the other application is busy. Choose "switch to" to activate the busy application and correct the problem."

 

So I click on switch to and get the same message. After a few attempts, I click cancel which closes the text box.  What is the secret to saving a note? This is the suggestion I got from our database person, but it didn't work (or I am still not doing something right): 

Press Ctrl+Alt .. then click the mouse. RE is trying to configure Word as it's default notes application.


Thank you!

Joanne Felci 2

Sarah,

I've never heard of this happening - are you on NXT?


One thing you might try is Alt-Tab as RE might be trying to open Word in the background.


If you do Alt-Tab and see a Dialog box that looks like it is trying to switch to Word, click that box and close it and perhaps that will let you save.


But I am not sure why you are getting the error to being with - sorry (sounds super irritating!)


Joanne

Tom Klimchak

I vaguely remember there being some sort of option to Enable/Disable using Word for Notes and Actions... but am I just imagining it?  I couldn't find it anywhere.  It does sound like an issue with Word (or Wordpad?) running or getting stuck in the background.  


Have you reached out to support?


ps.. Our academic side uses Ellucian Colleague, but we jumped to RE when Datatel Benefactor went away....

Bob Wiebe

You may have tried this. Knowledge Base has a large repertoire of error messages. When I pasted the error you quote into KB, a number of hits came up. Not sure if any of them are helpful, as I did not check them all.

Joshua Bekerman bCLO bCRE

I've seen a similar error message when running an export, maybe this will help.  If you have it open, close Word.  Then open your Task Manager (Crtl-Alt-Delete then select Start Task Manager, or right-click on your Windows tool bar and select Start Task Manager), then on the Processes tab find and select the Word process (probably shows as WINWORD.EXE) and click the End Process button.  Then try saving your notes again.  Let us know if this works please.

Sarah Ruberti

Thank
you for your help. I was able to fix it thanks to all the great
advice I received!

 

Joshua Bekerman bCLO bCRE

Good to hear.  Please share how you fixed it in case someone else has the same issue and finds this thread.  Thanks!

 

Heather MacKenzie

Sarah Ruberti‍, if you get a chance to come back here and share what the fixit was, we'd all appreciate it.