How do I Modify the Options for Call Responses and Office Contacts?

Anonymous Blackbaud User

When your constituents log a call with your site, they will be asked to identify the position of the person they spoke with and choose from a list of possible responses that they received. For each call alert that you configure, you can modify both of these lists that will be presented to your constituents.

Configure the call response and office contact options that will be presented to the constituent on the Log-a-Call Page as follows:

1. If you have left the configuration area for the call alert, click on the Name of your call alert in the Call Alert List to re-open the configuration pages.

2. Click on the Log-a-Call tab for the specific alert to open the contact and response configuration screen.

3. If you would like to modify the list of Contacts that will be presented to the constituent, enter an additional contact on a new line or modify an existing contact by selecting the text and typing in a new entry.

4. If you would like to modify the list of Responses that will be presented to the constituent, enter an additional response on a new line or modify an existing response by selecting the text and typing in a new entry.

5. Click Save.

6. Click Cancel to return to the Call Alert Info page.