How do I manage my Autoresponders?

Anonymous Blackbaud User

The Autoresponder Center enables you to configure site default email message types that the system can send in response to certain actions taken by your constituents. You can configure the message envelope, stationery, and body content of these site default autoresponders to add text, formatting, and branding elements of your organization as well as create a consistent look and feel among them.

You can also edit most of the autoresponders directly in their corresponding Convio applications from the Autoresponder tab within the application. When you click the Autoresponder tab while in an application, the Active site default autoresponder displays and you can edit it to override the default content by adding pertinent information or deleting information that is not necessary. You can also choose not to send the autoresponder at all.

The Registration autoresponders, which include welcoming new users who register on your site as well as requests by the users for their user name and passwords, are only accessible and editable from this Autoresponder Center.

To help you get started, Convio supplies suggested content for many of the autoresponders and places the Convio Default Version as the first version of each autoresponder in a Version List. You cannot edit the Convio Default Version, but you can copy it and make changes to the copied version.

Note: You do not need to configure site default autoresponders that you will not be using.