How can I ensure that my custom secure domain certificate does not expire?

Anonymous Blackbaud User

If you have custom secure domain, you will need to take action periodically to ensure that it does not expire. If you are using one of our shared secure domains, you do not need to worry about this.

In order to update your certificate, this is what needs to happen:

1. We have to generate a CSR (Certificate Signing Request). In order for us to do this, please provide the following information:

Country Name: Use the two-letter code without punctuation for country, for example: US or CA.

State or Province: Spell out the state completely; do not abbreviate the state or province name, for example: California

Locality or City: The Locality field is the city or town name, for example: Berkeley.

Company: If your company or department has an &, @, or any other symbol using the shift key in its name, you must spell out the symbol or omit it to enroll. Example: XYZ Corporation

Organizational Unit: This field is optional; but can be used to help identify certificates registered to an organization. The Organizational Unit (OU) field is the name of the department or organization unit making the request. To skip the OU field, press Enter on your keyboard.

Common Name: The Common Name is the Host + Domain Name. It looks like "www.company.com" or "company.com".

2. Submit this information to Convio support and our IT department will generate a CSR code

3. You will need to submit the CSR code to your certificate provider (network solutions, verisign, etc) in order to obtain a valid certificate

4. Send the certificate to us, and our IT department will install the certificate on our servers.

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Handy Links -

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Renew certificate through Verisign: http://www.verisign.com/ssl/current-ssl-customers/manage-ssl-certificates/index.html