NetCommunity Analytics "Click" report showing clicks to sites I didn't link!

Kate Alsup

Hello everyone,


On a recent email I sent out through NetCommunity, on the analytics report, I looked at the clicks report. Most clicks were on links I included in the email. However, two receipients show clicks throughs to links I did not include in my email. And it couldn't have been something I accidentally included or something that was on the template that I forgot to remove because these are sites I've never heard of and have nothing to do with my institution. For example, one was to a private school in Texas and the other was to what appears to be a Google document on a Google Drive. I'm at a loss as to what is going on here, so any help you all can give would be great.


Thanks!


Kate

Jenny Mulligan

Hi Kate, 

No worries, it is happening to me too. I talked to someone at chat support and unfortunately it is a known issue they are working 
on...https://kb.blackbaud.com/articles/Article/108913.

Sincerely, 

Frustrated Too


Kate Alsup:

Hello everyone,


On a recent email I sent out through NetCommunity, on the analytics report, I looked at the clicks report. Most clicks were on links I included in the email. However, two receipients show clicks throughs to links I did not include in my email. And it couldn't have been something I accidentally included or something that was on the template that I forgot to remove because these are sites I've never heard of and have nothing to do with my institution. For example, one was to a private school in Texas and the other was to what appears to be a Google document on a Google Drive. I'm at a loss as to what is going on here, so any help you all can give would be great.


Thanks!


Kate