received html/css code for a custom email from a vendor, and luminate changes the code in the text editor so it displays incorrectly?

Libby London

Hello - I received html/css for a custom html email that I'm sending through luminate emails.  When I paste it into the plain text editor, and test send, it does not display correctly in gmail or ios, but does in outlook. There should be two colums and two rows of images, but in gmail and ios it is just one.  It looks like luminate is actually automatically adding in some lines of code that I can not get out of there.  


When I take the code and paste it directly into litmus.com (which we use to test different browser rendering), it does display correctly.  


Anyone know how to fix this? 

Philip Nawrocki

Hey Libby,


Can you share the code or your litmus builder/checklist link(s)?


Thanks,


Phil

Alicia Searfoss

We typically do
not use the editor for this reason.  We turn it
off.

Alicia Searfoss | Internet Marketing Manager

Partnership With Native Americans
www.nativepartnership.org

O: 214-217-2600 Ext 106

16415 Addison Rd Suite 200 | Addison, Texas 75001


IMPORTANT NOTICE: This message is intended only for
the use of the individual or entity to which it is addressed. This
message contains information from Partnership With Native
Americans, which may be privileged, confidential and exempt from
disclosure under applicable law. If the reader is not the intended
recipient, or the employee or agent responsible for delivering the
message to the intended recipient, you are hereby notified that any
dissemination, distribution, or copying of this communication is
strictly prohibited. If you have received this communication in
error, please notify the sender immediately and then promptly
delete this and any other communications received.

Libby London

Thanks! How can you turn it off??

 

Alicia Searfoss

I’m not sure if
the jpg will show up, but just click on your name at the upper
right of the admin page and uncheck the WYSIWYG option.

 

Good
luck!

Alicia Searfoss

Libby London:

Thanks! How can you turn it off??

 

 

You can do it within the editor, but we leave it off so we don't even open a message with the WYSIWYG on.  Attached is a screenshot.  Go to your preferences and uncheck the WYSIWYG option. 

 

Philip Nawrocki

Sorry, totally missed the attachments.


The community e-mails don't let ya know that.

Ben Dawson

@Libby London
Hi, did you ever solve your rendering issue? I'm having the same problem.