Authorization Failed

Jayne OLeary

Hi

I need information on the email detail report action: Failed Authorization. When I run our reports for click-throughs etc., it seems lately we've had an uptick in Authorization Failed under the Action column. It reads: Clicked: Authorization Failed. If anyone has any experience with this can you please assist me. Chat support said it had to do with our server. If I could get a complete explanation it would help our understanding of the issue and how best to circumvent any inhibition.

thanks, Jayne

Tony Williams

Hi Jayne,


This might be an issue with the targeting and security in Blackbaud NetCommunity. I've reopened your case and am having an analyst reach out shortly to further investigate.


Thanks!

Tony