Help with blurry pictures in RE letters

Chris Rainwater

My organization has been using the same thank you letter with a slightly blurred photo since before I arrived and it's been really bothering me.

My Director of Development really prefers photos as part of our letters mailed out to donors, relevant to the thank you/appeal or just a child holding a thank you sign.

As I try to create new letters with photos the issue persists.

I've tried multiple pictures and formats when inserting photos into the letters and they always blur once added to RE, no matter the resolution.

Even the logo in our letter head I add to the side of each letter blurs, some more in other letters.

We would like to continue trying to use pictures with our thank you letters but if I can't get this resolved I'm going to end the photo use.


I've contacted support and they didn't have any guidance on the cause or any possible resolution to the issue.

I was hoping that someone else had found a fix to this.


Thanks!

 

Melissa S Graves

Pre-print stationary for your thank you letters with photos on them. You will never get the photo quality you want through any known office printer.

Robert Flynn

The usual problems associated with printing
images has to do with the actual “size on disk” of the photo file
you are inserting into your document.

 

If you open your file explorer and right click
on the original file you inserted, then click properties, it will
show you the size of the file in kilobytes (example 18 KB). 
If you then click on the “Details” tab it will show you  the
dimensions of the file in pixels AND the resolution in dots per
inch dpi.  For printing, you will want files that have a
resolution of 300 dpi or greater (1200 dpi would be best). 
Most printers print at 300 or 600 dpi.  File sizes would
probably best be 1,200 KB or larger, depending on the desired
printable size.  Photo files that are used on the internet are
usually small (70 KB or less) and have a resolution of 96
dpi.  The look okay on a monitor and load fast but do not have
enough resolution to print well.

 

Hope this helpsJ

 

Blessings,

 

Bob

Robert W. Flynn

President/CEO

Christian Military Fellowship

 

Chris Rainwater

Melissa Graves:

Pre-print stationary for your thank you letters with photos on them. You will never get the photo quality you want through any known office printer.

Our printer doesn't have issue printing photos, we print them for our students regularly.

The issue is the photo blurring on the screen once it is put into the letter template in RE.

The picture will be great, clear quality and once in RE visably blurs.

Beth Craven

Chris,

We have the same issue with the headers of our emails. My guess is BB is throttling image resolution, although I'm creating the images in the resolution (pixel dimensions) requested. MailChimp use to do that, but recently changed to allowing much larger graphics, which resolved our issues there. My hope is that there is some magic recipe for creating the graphics, rather than BB saying “sorry guys, that's the resolution you get”. One solution I'm going to try it exporting my image graphics at 2x what is requested (800 wide). So they will be 1600px wide. One possibility is the softness may come from viewing it on retina displays. Hope someone from BB can chime in with a response for us.