Participant Center Email

Anthony Stranges 2

Is there a way for participant center emails to be sent from the participant's email account and not from our organizational account?

Romany Nassief

Anthony Stranges:

Is there a way for participant center emails to be sent from the participant's email account and not from our organizational account?

The short answer is no. However, the participant's email is configured as the Reply-To address in sent emails header so any reply will go to participant's email address accordingly.


For more details, read this knowledge base article.

Ryan O'Keefe

Anthony Stranges:

Is there a way for participant center emails to be sent from the participant's email account and not from our organizational account?

Anthony,


I wanted to clarify why this isn't possible within the Participant Center, so you have better context to why this functionality doesn't exist.  Due to DMARC policy (https://dmarc.org/wiki/FAQ#Why_is_DMARC_important.3F) we have to show the email originator email address so as to not look like spam.  This is a key component when send bulk email from one system to different email providers.  If you send from a personal email address and it's coming from a different IP or server the email client can think it's spam and block that email.


That is why we use the participant's email address in the reply to field and added the participant's name to the from label.  It's to provide assurance to the person receiving that they are receiving an email from the participant and if they wish to respond it will allow you to reply to their email address.