Help with an error that occurs when editing existing emails/creating new emails

Ean Decker

When clicking to create a new email or edit an exiting email in BBOX the following error occurs:


An error has occurred in the script on this page.


Line 16


Char 701


Error: Unable to get property 'toLowerCase' of undefined or null reference


Code: 0



Do you want to continue running scripts on this page?


Yes/No



clicking yes or no produces the same result: a blank white page.


Not able to work in email at all in BBOX.



Please advise!

Matthew Garbarino

Hi Ean. I think we should get a support case opened up for you. I'd suggest using the chat support tool within Online Express to get a case started.