Form Errors

Lauren Joost

Hey,


We have seen an unusual number of errors. Do you know what the problem could be? Some transactions are going through without issue.


Thanks!


6/2/2015 5:33 PM: The request failed with HTTP status 503: Service Unavailable..Exception thrown by call to BBPS. A donation payment may have been cleared but HIGHLY unlikely. A transaction has been created but not for download. What we know: Donation transaction details Last name: Donaldson First name: Randall P. Email: rpdonaldson@comcast.net Phone: (410) 532-8929 Transaction ID 8f3e3604-c519-419b-a32a-4ae6abf19beb Address: 3900 N. Charles Street Apt 1301 City: Baltimore State: MD Zip: 21218-1787 Country: United States Amount: 65.0000 Fund record ID: 136 Credit card ending in: 8008



6/2/2015 5:32 PM: The operation has timed out.Exception thrown by call to BBPS. A donation payment may have been cleared but HIGHLY unlikely. A transaction has been created but not for download. What we know: Donation transaction details Last name: Donaldson First name: Randall P. Email: rpdonaldson@comcast.net Phone: (410) 532-8929 Transaction ID acb75adb-2156-420c-b6aa-7ff962444bd7 Address: 3900 N. Charles Street Apt 1301 City: Baltimore State: MD Zip: 21218-1787 Country: United States Amount: 65.0000 Fund record ID: 136 Credit card ending in: 8008



6/1/2015 3:52 PM: The operation has timed out.Exception thrown by call to BBPS. A donation payment may have been cleared but HIGHLY unlikely. A transaction has been created but not for download. What we know: Donation transaction details Last name: Graham First name: Theodora Email: theorg1995@aol.com Phone: Transaction ID 3aaccd02-fe4c-42f5-9e17-2511dd326711 Address: 1492 Drager Road City: Columbia State: PA Zip: 17512 Country: United States Amount: 45.0000 Fund record ID: 136 Credit card ending in: 2008



6/1/2015 3:42 PM: Error accessing BBPS service while attempting to get BBMS details. [The request failed with

Matthew Garbarino

Hi Lauren. It looks like there was a few brief interruptions to BBPS/BBMS. I will pass these errors to the right folks and have them dig into it.



If you encounter any more errors like this, please let us know!