Unusable Email List

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karen dibling 2
karen dibling 2 ✭
Ninth Anniversary Photogenic First Reply
in Blackbaud Raiser's Edge NXT®: General Discussion
How do I remove an email address from the unusable list?  
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  • Kimberly Reynders 2
    Kimberly Reynders 2 ✭
    Tenth Anniversary Photogenic First Reply
    Within the Email Marketing tab of Online Express, directly under the "Create new email" there is an "Unusable emails" button. Click on that and use the filters to search for emails within a specific date type (Hard Bounces, Opt-outs). You then have to click on each email (click on the "view record" and flag them as no longer wanting the email. I wish OEX would have a way to dump the entire list so that we could global change the records.
  • Jen Claudy
    Jen Claudy ✭
    Tenth Anniversary Facilitator 4 Name Dropper Photogenic
    Are you wanting to make an email address that has been tagged as Unusable valid again?  I believe you need to have that constituent sign up for your email list again and confirm the sign up via that email address.  That's how you re-subscribe someone who has been unsubscribed, and I assume that bounced emails would work the same.
  • karen dibling 2
    karen dibling 2 ✭
    Ninth Anniversary Photogenic First Reply

    Thanks.  I was hoping we could do it internally
    because several of the bounced emails are really valid and belong
    to board members

  • Jen Claudy
    Jen Claudy ✭
    Tenth Anniversary Facilitator 4 Name Dropper Photogenic
    I will be calling support about my OLX issue today, and may need to do the same (re-subscribe someone myself), so I'll let you know if I learn of a way to do it.

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