NetCommunity Donations Transactions Interface Problems

I'm fairly new to Raiser's Edge 7 and NetCommunity. Overall, I'm really impressed with the software. The other day we ran into a problem when processing donation transactions from our website, and I was baffled by the interface and how easy it is to make an irreversible mistake. I put in a help ticket and I was encouraged to post something here to suggest some updates that would be beneficial to all clients and users.



When processing online donation transactions, the "Delete Selected" button is right next to the "Bulk Processing" button. An accidental click of the mouse button and you can easily delete all of the online transactions you have selected rather than process them.



Also, once you do so you cannot restore them. Even worse, there is no way to review transactions made on Net Community if the donor signed up for recurring giving (you can find the one-time gifts on BBMS). The most I could do was hunt down donor names and email addresses via the acknowledgement email screen.



You should be able to either review transaction form submission on NC or set up some sort of notification that gives PCI compliant information for each transaction. Otherwise, how will I know that each donation made on NC is being communicated with RE?



Finally, the NC donation transaction permissions are all or nothing. I need the option to set specific permissions for that process. I want someone to be able to process these transactions but I don't want them to have permission to delete (let alone bulk delete) transactions.