Janrain: Can't share via Facebook - "An error occurred"

Hi Adam,



The only time I've seen that error come up is when the organization's Facebook app hasn't been approved or when there are items in review that are pending or still needing to be completed by the organization and then submitted to Facebook.  Follow the steps below to see if this is the case and let me know what you discover.  A screenshot of the  Status & Review page mentioned below would be helpful if you can grab one for me.  



1. Log into your Facebook Developer Support page: https://developers.facebook.com/apps/

2. Click on the appropriate app you have set up (if more than one)

3. Click Status & Review from the left navigation bar

4. At the top of the page, change the status indicator from "No" to "Yes" next to "Do you want to make this app and all its live features available to the general public?".  

5. If you do not have the ability to change the status to Yes, then this means your Facebook app has not been approved or that you have items in review that are pending or that need to be completed

6. Click Items in Review and complete the listed items

7. Once you are done, click Submit for Review  



Let me know if you have any questions!  

Hi Adam,



Thanks for the screenshots.  It appears you are missing a fundamental login permission entitled, publish_actions, which should appear in the approved items list found on the Status & Review page.  In order to obtain add this permission, you will need to click on Start a Submission.  This is the step that requires Facebook Login Integration and testing and approval from Facebook before you are able to go live with this. Please go through the steps listed on Start a Submission and let me know if you get stuck.  I hope this helps!



Thanks!

Hi Adam,



I had a chance to review your notes and do a little more research on this.  Here is more info for you:



Regarding publish_actions, I mispoke on my second reply.  This permission isn't required for login, but it is required for sharing because it lets you publish to Facebook on behalf of a user.  This functionality actually falls along the line of publishing Posts, which this permission provides access to.  This is not the same as the Feed Dialog, Request Dialog or Send Dialog, which I've broken down below:

• Feed Dialog - allows users to publish individual stories to their timeline directly from the source (i.e. share a news article).  This is different than Posts because you're not actually sharing the Participant Center page the user is on.
• Requests Dialog - give users/players a mechanism for inviting their friends to play a game (i.e Candy Crush, etc) 
• Send Dialog - allows users to privately send content to specific friends or groups (i.e share a recipe)

In regards to not being able to get past the "You need to test this permission in your app with any account listed in Roles..."message, this means that you were testing social sharing to Facebook before enabling the publish_actions in Janrain.  In order to proceed, you'll want to remove the association of that Facebook application with the Facebook account with which you are testing with. 



To remove the association of the app from the Facebook account you are testing with, follow the instructions below:



1. Log in to the Facebook account you were testing with

2. Click the down arrow in the top right corner

3. Choose Settings

4. Click Apps in the left navigation

5. Find the organization's Facebook application 

6. Roll over it with the mouse and click the X to remove its association with this Facebook account

7. Retry your test of sharing to Facebook 



As far as documentation, I will be working with the Luminate Online documentation team in making edits to the Janrain setup process.  



You mentioned that you were able to sucessfully share via the Facebook app.  Was this using your Facebook testing account? You should be able to share via your Facebook testing account or any other test users that you add without any approval from Facebook.  This is because you need to make sure that the sharing functionality works before you have Facebook test and approve the app using the instructions you provide them.  



Finally, publish_actions is what actually replaced publish_stream so I am not sure why you are getting that error.  Have you tried adding the sharing component in the Plain Text editor using the Social Sharing Component?



https://www.blackbaud.com/files/support/helpfiles/luminate-online/help/luminateonline.html#../Subsystems/Constituent360/Content/Tasks/Admin_Social_SocialSharing_add_component_to_page.html



Please let me know what you discover.  If you have any other questions, please let me know. 



Jes 

Meghan Christiansen:

Hello,



We are having issues getting Facebook configured with Janrain as well.  We submitted our app through Facebook for review and it was not approved. Their reasoning is:



"One or more of your App Center Listed Platforms doesn't use Facebook Login. Please integrate Facebook Login, and clarify how to login with Facebook in your Review Instructions. Otherwise, remove the platform(s) from your 'App Details' tab."



We are not sure how to fix this as we followed the setup steps and it doesn't cover this.  



Could it have to do with the "Client OAuth Login" set to "yes"?  It says we need a "Valid OAuth redirect URI" when this is set to yes, but how do I know what this URL is?



Thanks,



Meghan