Some addresses do not appear in report

Kirsten Running · October 2015

Hello all - I went to run a Donor Category Report today, and marked the option to print addresses on the report. For most individuals, the preferred address printed like it was supposed to, but there were a handful where the address did not print at all. The constituents definitely have a preferred address, it is marked to send mail to that address, are not marked "has no valid address", they are not anonymous, etc. I fiddled with the parameters of what type of address to include, including seasonal addresses, etc, but nothing worked. I can't see any pattern to which addresses print and which don't.

Any advice?

Jen Claudy · October 2015

You may need to contact Blackbaud Support on this one. They can set up a screen share with you and will then be able to actually see what you're seeing. You covered all of the things I would have normally suggested, so there must be something happening in the background, and it's more likely that Support will be the best help here.

Nicole S · October 2015

Is it possible that these addresses are marked not to recieve mail?

Jane Owsley · October 2015

I was thinking the same thing - in the address record, the box to "Send mail to this address" may not be checked. I've noticed this pattern before when address lines were blank in certain exports & reports.

Jane

Rita Bayer · October 2015

Have you checked the Valid Dates and Seasonal Dates? Sometimes I find that a change was made to the address where Seasonal Dates were confused with Valid Dates. When that happens, and it is out of date, the address will not print. Another thought: Are there Solicit Codes on the Bio 1 tab that are selected?

Some addresses do not appear in report

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