Increased Email Bounces With 6.53

Evan Thomas · May 2013

Anyone finding increased email bounces since 6.53? All aol addresses are soft bouncing, all comcast last week, though that may have been related to a comcast service issue. I would love to hear if anyone else is experiencing this.

Karen Badham · May 2013

Hey Even,

The comcast ones were an issue with comcast. We filed a ticket with them and they fixed it on Saturday. The said it would take about 48 hours for the Saturday changes to take effect, so by now it should be all fixed.

Thanks!

Karen

Evan Thomas · May 2013

What about AOL? Any ideas?

Karen Badham · May 2013

Hey Even,

We don't have confirmation about AOL at this point. I recommend creating a case so it can be looked into.

Thanks!

Karen

Evan Thomas · May 2013

[Message Expired] [DOMAIN UNRESPONSIVE] failed - 554 5.7.1 : (RLY:B1) http://postmaster.info.aol.com/errors...

554 RLY:B1

This error message is a dynamic block on our system. Dynamic blocks are placed on an IP address when the IP's statistics break our threshold. These are automated blocks that are removed by the system within 24 hours once the complaints are again below the threshold.

Evan Thomas · May 2013

Submitted the case and we have looked into it here as well. Looks like the action steps need to be taken on the Blackbaud side. Wonder if anyone else is having the problem?

Evan Thomas · May 2013

Looks like it IS a problem after all!

Blackbaud Hosting Services Update

Dear Customer,

We are emailing you to notify you of a potential issue with your Blackbaud NetCommunity email service. It has been brought to our attention that any emails sent to the AOL and/or Comcast domains may be failing. Please know that this issue is not affecting any other email service providers at this time.

Our Engineers are working directly with AOL and Comcast to resolve this issue, and we anticipate resolution within the next few days.

We appreciate your patience and understanding while we work toward resolution.

Regards,

Blackbaud Hosting Services- Service Delivery Operations

Evan Thomas · May 2013

Good morning. I'm wondering if this problem has been resolved. Thanks.

Karen Badham · May 2013

Hello Evan,

For questions on this please contact Jordan Winka, who has your case about this. His email address is jordan(dot)winka(at)Blackbaud(dot)com.

Thanks!

Karen

Evan Thomas · May 2013

Hi Karen,

I like to post here as well to get feedback from the community. Also, to alert others who might not yet realize the problem exists.

Evan

Kathleen Morton · May 2013

We have a lot of problems with Comcast and AOL users getting our emails out of BBNC. We can email them outside the system but when they are included, they bounce.

This has worked for these users even though they have said they have never blocked Blackbaud:

"To remove the block on these accounts, an email address can be sent from the account(s) in question to: unblockme@blackbaud.com"

Karen Badham · May 2013

Hello Kathleen,

Comcast and AOL have both said they fixed this. This is as of yesterday. If you have any emails that you send today or later that this happens to please create a case with us to investigate.

Thanks!

Karen

Increased Email Bounces With 6.53

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