Troubles with IE10 and 6.53

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Jennifer Palmer
Jennifer Palmer
Tenth Anniversary Facilitator 1 Photogenic
in Blackbaud Raiser's Edge NXT®: General Discussion
My computer auto updates IE and IE10 has had all sorts of issues, but now since we have upgraded to 6.53 I can edit content, but most other items give me troubles with a runtime error. For example, I cannot edit any common forms in IE10, but can in IE9 and below as well as firefox and chrome.
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  • Karen Badham
    Karen Badham
    Ninth Anniversary Facilitator 3 Photogenic
    Hey Jennifer,



    That symptom sounds like we need to clear the browser cashe in IE10 on your computer.



    Thanks!


    Karen
  • Jennifer Palmer
    Jennifer Palmer
    Tenth Anniversary Facilitator 1 Photogenic
    Karen -


    I did do that and will try again, but I've been having a lot of issues with IE10 before the 6.53 upgrade with frequent crashes.



    Jennifer
  • Warren Sherliker
    Warren Sherliker
    Ancient Membership Facilitator 2 Name Dropper Photogenic
    You can often switch IE to compatibility mode (with the broken paper icon in the address bar if it appears) or you can use the developer tools to switch IE to IE7,8 or 9 mode.



    See instructions here for switching IE mode: http://techathlon.com/internet-explor... for example.... The later of these is a one off really but at least should get things working for those odd occasions.



    Otherwise install Chrome and be done with issues!
  • Peter Gulka 2
    Peter Gulka 2
    Ancient Membership Facilitator 1 Photogenic
    You had me at "Trouble with IE10"



    lol.
  • Jennifer Palmer
    Jennifer Palmer
    Tenth Anniversary Facilitator 1 Photogenic
    Peter Gulka:
    You had me at "Trouble with IE10"



    lol.
    funny!
  • Carla Tamayo
    Carla Tamayo
    Ancient Membership First Reply
    We've had several non-employees who are attempting to register in BBNC release 6.53 report problems of advancing from the first screen to the second. We haven't been able to trouble-shoot with all of them, but of those we've spoken to, we've identified that they are using IE10. Clearing cache did not cure the problem. What has solved the problem is selecting compatibility view and adding our primary website address to the compatibility view settings.
  • Karen Badham
    Karen Badham
    Ninth Anniversary Facilitator 3 Photogenic
    Hey Carla,



    This is a .NET bug. You'll want to patch NetCommunity up to the latest, and install this Microsoft patch http://support.microsoft.com/kb/2600217



    Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist in implementing the solutions on these websites.



    Thanks!


    Karen
  • Carla Tamayo
    Carla Tamayo
    Ancient Membership First Reply
    Thank you. Installing the latest patches now.

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