Social media integration

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Charlie tmp
Charlie tmp ✭
Ninth Anniversary Photogenic First Reply
in Blackbaud Raiser's Edge NXT®: General Discussion
I would like to see Blackbaud incorporate social media integration with NetCommunity more. It's a pain that a user just can't use his/her user name and password from social media to login into NetCommnunity. It would be wonderful if this feature is added.
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  • Greg Milton
    Greg Milton Blackbaud Employee
    Ancient Membership Facilitator 1 Name Dropper Photogenic
    Hi Charlie,



    In NetCommunity GROW and NetCommunity PRO (this is not available in Spark) you can enable social website login on a User Login part. You can integrate NetCommunity with Janrain, a third-party authentication service to allow users to sign in with Facebook, Google, Twitter, etc. For more information and steps to configure social sign on see the following pages from the user guide:



    Social Media



    Create social media application and configure Janrain settings



    Enable social website login on a User Login part



    Hope this helps!
  • Charlie tmp
    Charlie tmp ✭
    Ninth Anniversary Photogenic First Reply
    Many thanks for the response. This is what I've received from Blackbaud's chat support online.



    "I apologize. We don't have a way to integrate this. We have attempted to build some features for this, but none have worked well enough so far to be useable. If you would like to see this feature in the future I recommend to share an idea with us. This is what our development team uses to decide what features should be added to new versions of Blackbaud NetCommunity. http://bbnccommunity.blackbaud.com/bbnc"



    From the the above chat support, I have the impression that Blacbkaud could not get it to work in NetCommunity. However, you're saying it does work if we have the GROW or Pro version, correct? I just want to confirm this.
  • Karen Badham
    Karen Badham ✭
    Ninth Anniversary Facilitator 3 Photogenic
    Hey Charlie,



    That's my fault, sorry. Apparently we fixed Janrain integration recently, but we'd need to get you upgraded to at least Grow. Right now you guys are on spark. I can have your Account Executive reach out to you about upgrading your package if you like, just let us know.



    Thanks!


    Karen
  • Charlie tmp
    Charlie tmp ✭
    Ninth Anniversary Photogenic First Reply
    Thanks, Karen for the clarification. Can you point me to a list of the different packages and what they include so we can take a look at it before contacting our account agent?



    Thank you!
  • Karen Badham
    Karen Badham ✭
    Ninth Anniversary Facilitator 3 Photogenic
    Hey Charlie,



    Your Account Executive will have all of that. In support we don't normally have that type of information.



    Thanks!


    Karen
  • Justin Morrow
    Justin Morrow ✭
    Ancient Membership Facilitator 3 Photogenic
    Charlie - would you be kind enough to email me at justin.morrow@blackbaud.com so I can help you more directly as well. Thanks!

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