NetCommunity - Back Office Web Service is lost - anyone else seeing this error?

Lisa Wagoner · January 2014

I am trying to edit content in some existing NetCommunity parts. Log in was very slow, and the error 'The connection to the back office web service has been lost' is posted at the top of every page in NC. Is anyone else seeing this? NetCommunity is web hosted (for us, anyway) so can I assume the issue is at the NC end? If so, is there a time to resolution? Thanks!

Greg Milton · January 2014

Hi Lisa,

Your Blackbaud NetCommunity website is split-hosted which means Blackbaud hosts your NetCommunity website and you host your own Raiser's Edge database on-premise.

The error you're seeing indicates that NetCommunity cannot reach your on-premise Raiser's Edge Web Service (REWS) server.

You'll want to reach out to your IT resources (if not yourself) and verify that your REWS server is up and responding normally.

If you have any questions go ahead and reach out to our support team at +1 (800) 468-8996

Thanks!

Greg

Lisa Wagoner · January 2014

Thanks, Greg!

NetCommunity - Back Office Web Service is lost - anyone else seeing this error?

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