Payment part 2 displays regions instead of NZ Cities when New Zealand country is selected

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Kerry Shippam
Kerry Shippam ✭
Ancient Membership Facilitator 1 Photogenic
in Blackbaud Raiser's Edge NXT®: General Discussion
New Zealand has it's own NZSuburb and NZCity tables in Raiser's edge.



The new payment 2 part displays regions in the City field (should be NZ Cities) and the suburb is free text (should be NZ Suburbs) when New Zealand country is selected.



This unfortunately makes the new payment part unusable (as well as the new event part if payment is required) for all NZ clients.
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Comments

  • Karen Badham
    Karen Badham ✭
    Ninth Anniversary Facilitator 3 Photogenic
    Hey Kerry,



    I think this would be better done through a case. I wasn't able to get this to happen in sample, so there's either some setting we need to review on your site or we've found an issue that needs to be investigated. Either way, a case is needed. This isn't the sort of thing I think we can troubleshoot through this forum.



    Thanks!


    Karen
  • Ray Villarica 2
    Ray Villarica 2 ✭
    Ninth Anniversary Photogenic First Reply
    Hi Karen,



    This is known a bug, can you help reclassify if on here if necessary please?



    Best,


    Ray


    Blackbaud Pacific
  • Karen Badham
    Karen Badham ✭
    Ninth Anniversary Facilitator 3 Photogenic
    Hey Ray,



    As far as I know we don't track bugs through here. If the client needs to be notified when a bug is fixed we need a case.



    Hey Kerry,



    I'm happy to get a case made for you if I can get your site ID and last name.



    Thanks!


    Karen

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