Multiple donation form notifications with different settings

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Whitney tmp
Whitney tmp ✭
Ninth Anniversary Photogenic First Reply
in Blackbaud Raiser's Edge NXT®: General Discussion
It would be helpful to allow multiple donation form notification emails, each with distinct notification settings. For example, we currently have 2 active donation pages (for different areas on campus and different purposes). The current system limitations dictate that the area coordinator for each donation page has to receive notification emails for ALL donations. It is currently structured as follows:



Donation Form 1 --> Notification Enabled -->Notification Email sent to A and B


Donation Form 2 --> Notification Enabled --> Notification Email sent to A and B



Instead, it should be designed so that we could structure the donation notifications as follows:



Donation Form 1 --> Notification Enabled --> Notification Email sent to A


Donation Form 2 --> Notification Enabled --> Notification Email sent to B
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  • Karen Badham
    Karen Badham ✭
    Ninth Anniversary Facilitator 3 Photogenic
    Hey Whitney,



    You can create two notification emails, and set each of them to their respective donation forms to accomplish this.



    Thanks!


    Karen
  • Whitney tmp
    Whitney tmp ✭
    Ninth Anniversary Photogenic First Reply
    Karen - I'd love to know how to do that. When I've tried, I receive an error message that says "Donation Form Notification Email already in use." Will you please provide some additional guidance?
  • Karen Badham
    Karen Badham ✭
    Ninth Anniversary Facilitator 3 Photogenic
    Hey Whitney,



    This may be better as a support case. You can have multiple donation notifications, so I'm not sure what's happening when you make the second one.



    Thanks!


    Karen
  • Sarah Calatayud 2
    Sarah Calatayud 2 ✭
    Ninth Anniversary Facilitator 1 Photogenic
    Whitney tmp:
    Karen - I'd love to know how to do that. When I've tried, I receive an error message that says "Donation Form Notification Email already in use." Will you please provide some additional guidance?
    Whitney, is it just because you need to name the second one something different? So, for example, call it "Donation Form 2 Notification"? Because we have done this successfully just by calling the notifications different titles.

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