Email Delivery to AT&T, BellSouth, AOL, Comcast

Update as of 9/25/2013 7:28:42 AM PDT


The following message was sent to organizational primary contacts as a part of the Blackbaud Event Notification system:



As promised, we wanted to share an update with you on the event that we alerted you about in our previous email, affecting the following product(s): • Email Services



During this event, you may continue to experience mail blocking for ATT.net and bellsouth.net domains. Please note that blocking for AOL.com and comcast.net were removed last week, per our prior communication. We are working daily with our partners and vendors to attempt to remove the blocking for ATT.net and bellsouth.net. Please know that we are working diligently to resolve this issue. We will continue to provide you with regular updates on the status of restoring your service, and will send a follow-up notice once this issue has been completely resolved. We appreciate your patience and understanding while we work toward resolution.



Action Required: Please forward this message to all key users at your organization. Our Support team is aware of this issue and appreciates your patience while we work toward resolution.. For all inquiries, please reference BEN # 2689.

Hi Andrea,



The email bounce issue documented in BEN #2689, and in Knowledgebase solution BB743596, was confirmed to be resolved on 10/7/2013. The final update on the BEN communication and the KB were:


11:14 AM EDT - The email deliverability issue has improved for all four domains, Comcast, AOL, AT&T, and BellSouth. AT&T and Bellsouth.net removed the block on 10/5/2013 at 1:00 AM EDT. We have confirmed that delivery rates are back to normal for all four domains.



There is a new issue open with StrongView to work on improving deliverability to AT&T & BellSouth. The new BEN alert number is #2894, and client communication was sent on 10/29/2013. We will send notification out to all clients affected once the issue has been resolved, and sending rates have returned to normal.



To minimize the risk of being marked as a Spam sender by the receiving ISP, please follow the the instructions in the Email Best Practices Guide.



Thank you,


Jen

Hi Andrea,



Blackbaud Event Notifications are sent to users designated as a primary contact for their organization. Please see Knowledgebase #BB326139 for instructions on how to change a user's role on www.blackbaud.com.



Thank you,


Jen