When save a form: error sorry something unexpected happened

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Lisa Zhou
Lisa Zhou ✭
Ninth Anniversary Photogenic First Reply
in Blackbaud Raiser's Edge NXT®: General Discussion
We have a bus register form, and one parent can't submit the form, every time when she try to submit it will give her the error : sorry something unexpected happened







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  • Eli Irvin
    Eli Irvin ✭
    Tenth Anniversary Facilitator 1 Photogenic
    Hi Lisa:



    I hope this message finds you well!



    On first look, it appears that there are some characters in the dropdown which may be interpreted incorrectly by the system. Theses include use of '/' ''. These have the potential to be picked up by some browsers as design elements.



    Also, in the last screen shot, I see where you're soliciting Name and Grade in the same field and calling for a '/'. This too may be seen as a design operator instead of a value.



    As a first resolution suggestion, I would recommend eliminating the special characters from your dropdown. '#' is ok. I would also cease collecting name and grade in the same fields and give 'grade' it's own field. This will allow you to eliminate the drop-down.



    If you still have a problem after making these changes, please reach out to us through Blackbaud Support!
  • Lisa Zhou
    Lisa Zhou ✭
    Ninth Anniversary Photogenic First Reply
    Hi Eli,


    I removed all the special characters, and still get the same error message, now I try don't add the other kid, but still the same error, please check the attachment.
  • Eli Irvin
    Eli Irvin ✭
    Tenth Anniversary Facilitator 1 Photogenic
    Hi Lisa:



    Thanks for this. I'm sorry that you're still having a problem. At this point, I'd say that you may be better served by allowing a member of our team have a crack at this. If you would, please reach out to us using one of the contact methods at http://support.blackbaud.com



    Thanks!

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