When someone uses the Email Preferences form to opt-out, do they still receive donation email acknowledgements and 'forgot password' emails?

Lance Olenik · July 2015

A donor does not want to receive marketing email from our organization, but does still want to donate and receive email acknowledgements. I can't find any documentation that says that if they opt-out of all emails they will or will not receive donation acknowledgments.

Jennifer Ring · July 2015

Hello Lance!

Even if your constituents opt out of email communications from your organization, they will still continue to receive Donation Acknowledgements. Acknowledgement emails are treated differently in NetCommunity, and will always be sent.

Thanks!

Jenn Ring

When someone uses the Email Preferences form to opt-out, do they still receive donation email acknowledgements and 'forgot password' emails?

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