Donations API Error XML Documentation
As it turns out, there is no complete documentation on the xml structure of the errors returned by the Donation API. As a result, I've been encouraged to start posting the errors that I have seen. If you are also using the donation API, please post different types of error messages that you have seen. Here are a few to start it off.
Note: The main difference I can see is when it's a credit card number related error. Also, the field validations seem to be performed first. If you have field validation errors and a bad credit card number, it will only report the field errors. It also seems that the regex for credit card number length and the check for the expiration date being in the past seem to be handled by the field validation mechanism instead of the credit card processing mechanism.
Field Errors
<donationResponse xsi:schemaLocation="http://convio.com/crm/v1.0 http://service.convio.net/xmlschema/crm.public.v1.xsd">
<errors>
<code>101</code>
<message>
Error: There was a problem encountered while processing your donation.
</message>
<reason>FIELD_VALIDATION</reason>
<pageError>
There was a problem processing your request. Please see below.
</pageError>
<fieldError>Credit card number is invalid.</fieldError>
<fieldError>Gift amount is invalid.</fieldError>
<fieldError>Billing city is required.</fieldError>
</errors>
</donationResponse>
Malformed Credit Card Number (too few digits etc)
<donationResponse xsi:schemaLocation="http://convio.com/crm/v1.0 http://service.convio.net/xmlschema/crm.public.v1.xsd">
<errors>
<code>101</code>
<message>
Error: There was a problem encountered while processing your donation.
</message>
<reason>FIELD_VALIDATION</reason>
<pageError>
There was a problem processing your request. Please see below.
</pageError>
<fieldError>Credit card number is invalid.</fieldError>
</errors>
</donationResponse>
Expiration Date Is Past
<donationResponse xsi:schemaLocation="http://convio.com/crm/v1.0 http://service.convio.net/xmlschema/crm.public.v1.xsd">
<errors>
<code>101</code>
<message>
Error: There was a problem encountered while processing your donation.
</message>
<reason>FIELD_VALIDATION</reason>
<pageError>
There was a problem processing your request. Please see below.
</pageError>
<fieldError>Credit card expiration date is invalid.</fieldError>
</errors>
</donationResponse>
Bad Credit Card/CVV Number
<donationResponse xsi:schemaLocation="http://convio.com/crm/v1.0 http://service.convio.net/xmlschema/crm.public.v1.xsd">
<errors>
<code>101</code>
<message>
Error: There was a problem encountered while processing your donation.
</message>
<reason>CARD_DECLINED</reason>
<declineReason>CARD_DECLINE</declineReason>
<declineDetail>Invalid account number: INVALID CARD</declineDetail>
<declineUserMessage>
The credit card was declined. Please check the information that you entered.
</declineUserMessage>
<pageError>
The credit card was declined. Please check the information that you entered.
</pageError>
</errors>
</donationResponse>
Comments
-
Colin,
Are there any specific settings you use to get the fieldErrors to show up? I can't get a <reason> to show up with FIELD_VALIDATION at all. FWIW, here is an XML response from another org, first without any donation fields entered:
<?xml version="1.0" encoding="UTF-8"?>
<donationResponse xsi:schemaLocation="http://convio.com/crm/v1.0 http://service.convio.net/xmlschema/crm.public.v1.xsd" xmlns="http://convio.com/crm/v1.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<errors>
<code>101</code>
<message>Error: There was a problem encountered while processing your donation.</message>
<reason>FIELD_VALIDATION</reason>
<pageError>There was a problem processing your request. Please see below.</pageError>
<fieldError>An email address is required.</fieldError>
<fieldError>A state or province is required.</fieldError>
<fieldError>A last name is required.</fieldError>
<fieldError>A zip or postal code is required.</fieldError>
<fieldError>A street address is required.</fieldError>
<fieldError>A first name is required.</fieldError>
<fieldError>A city is required.</fieldError>
</errors>
</donationResponse>With all fields entered except a CC #:
<?xml version="1.0" encoding="UTF-8"?><br />
<donationResponse xsi:schemaLocation="<a href="http://convio.com/crm/v1.0" target="_blank">http://convio.com/crm/v1.0</a> <a href="http://service.convio.net/xmlschema" target="_blank">http://service.convio.net/xmlschema</a>
/crm.public.v1.xsd" xmlns="<a href="http://convio.com/crm/v1.0" target="_blank">http://convio.com/crm/v1.0</a>" xmlns:xsi="<a href="http://www.w3.org/2001/XMLSchema-instance" target="_blank">http://www.w3.org/2001/XMLSchema-instance</a>"
><br />
<errors><br />
<code>101</code><br />
<message>Error: There was a problem encountered while processing your donation.</message><br />
<reason>UNSPECIFIED</reason><br />
<pageError>Error: Neither a credit card number nor a bank account number was specified. Some form
of payment must be provided.</pageError><br />
</errors><br />
</donationResponse><br /><br /><br />With an invalid CC #:<br /><br />
<?xml version="1.0" encoding="UTF-8"?><br />
<donationResponse xsi:schemaLocation="<a href="http://convio.com/crm/v1.0" target="_blank">http://convio.com/crm/v1.0</a> <a href="http://service.convio.net/xmlschema" target="_blank">http://service.convio.net/xmlschema</a>
/crm.public.v1.xsd" xmlns="<a href="http://convio.com/crm/v1.0" target="_blank">http://convio.com/crm/v1.0</a>" xmlns:xsi="<a href="http://www.w3.org/2001/XMLSchema-instance" target="_blank">http://www.w3.org/2001/XMLSchema-instance</a>"
><br />
<errors><br />
<code>101</code><br />
<message>Error: There was a problem encountered while processing your donation.</message><br />
<reason>FIELD_VALIDATION</reason><br />
<pageError>There was a problem processing your request. Please see below.</pageError><br />
<fieldError>Credit card number is invalid.</fieldError><br />
</errors><br />
</donationResponse><br /><br /><br />With a valid CC #, but invalid expiration date:<br /><br />
<?xml version="1.0" encoding="UTF-8"?><br />
<donationResponse xsi:schemaLocation="<a href="http://convio.com/crm/v1.0" target="_blank">http://convio.com/crm/v1.0</a> <a href="http://service.convio.net/xmlschema" target="_blank">http://service.convio.net/xmlschema</a>
/crm.public.v1.xsd" xmlns="<a href="http://convio.com/crm/v1.0" target="_blank">http://convio.com/crm/v1.0</a>" xmlns:xsi="<a href="http://www.w3.org/2001/XMLSchema-instance" target="_blank">http://www.w3.org/2001/XMLSchema-instance</a>"
><br />
<errors><br />
<code>101</code><br />
<message>Error: There was a problem encountered while processing your donation.</message><br />
<reason>FIELD_VALIDATION</reason><br />
<pageError>There was a problem processing your request. Please see below.</pageError><br />
<fieldError>Credit card expiration date is invalid.</fieldError><br />
</errors><br />
</donationResponse>
0
Categories
- All Categories
- Shannon parent
- shannon 2
- shannon 1
- 21 Advocacy DC Users Group
- 14 BBCRM PAG Discussions
- 89 High Education Program Advisory Group (HE PAG)
- 28 Luminate CRM DC Users Group
- 8 DC Luminate CRM Users Group
- Luminate PAG
- 5.9K Blackbaud Altru®
- 58 Blackbaud Award Management™ and Blackbaud Stewardship Management™
- 409 bbcon®
- 2.1K Blackbaud CRM™ and Blackbaud Internet Solutions™
- donorCentrics®
- 1.1K Blackbaud eTapestry®
- 2.8K Blackbaud Financial Edge NXT®
- 1.1K Blackbaud Grantmaking™
- 527 Education Management Solutions for Higher Education
- 1 JustGiving® from Blackbaud®
- 4.6K Education Management Solutions for K-12 Schools
- Blackbaud Luminate Online & Blackbaud TeamRaiser
- 16.4K Blackbaud Raiser's Edge NXT®
- 4.1K SKY Developer
- 547 ResearchPoint™
- 151 Blackbaud Tuition Management™
- 61 everydayhero
- 3 Campaign Ideas
- 58 General Discussion
- 115 Blackbaud ID
- 87 K-12 Blackbaud ID
- 6 Admin Console
- 949 Organizational Best Practices
- 353 The Tap (Just for Fun)
- 235 Blackbaud Community Feedback Forum
- 55 Admissions Event Management EAP
- 18 MobilePay Terminal + BBID Canada EAP
- 36 EAP for New Email Campaigns Experience in Blackbaud Luminate Online®
- 109 EAP for 360 Student Profile in Blackbaud Student Information System
- 41 EAP for Assessment Builder in Blackbaud Learning Management System™
- 9 Technical Preview for SKY API for Blackbaud CRM™ and Blackbaud Altru®
- 55 Community Advisory Group
- 46 Blackbaud Community Ideas
- 26 Blackbaud Community Challenges
- 7 Security Testing Forum
- 3 Blackbaud Staff Discussions
- 1 Blackbaud Partners Discussions
- 1 Blackbaud Giving Search™
- 35 EAP Student Assignment Details and Assignment Center
- 39 EAP Core - Roles and Tasks
- 59 Blackbaud Community All-Stars Discussions
- 20 Blackbaud Raiser's Edge NXT® Online Giving EAP
- Diocesan Blackbaud Raiser’s Edge NXT® User’s Group
- 2 Blackbaud Consultant’s Community
- 43 End of Term Grade Entry EAP
- 92 EAP for Query in Blackbaud Raiser's Edge NXT®
- 38 Standard Reports for Blackbaud Raiser's Edge NXT® EAP
- 12 Payments Assistant for Blackbaud Financial Edge NXT® EAP
- 6 Ask an All Star (Austen Brown)
- 8 Ask an All-Star Alex Wong (Blackbaud Raiser's Edge NXT®)
- 1 Ask an All-Star Alex Wong (Blackbaud Financial Edge NXT®)
- 6 Ask an All-Star (Christine Robertson)
- 21 Ask an Expert (Anthony Gallo)
- Blackbaud Francophone Group
- 22 Ask an Expert (David Springer)
- 4 Raiser's Edge NXT PowerUp Challenge #1 (Query)
- 6 Ask an All-Star Sunshine Reinken Watson and Carlene Johnson
- 4 Raiser's Edge NXT PowerUp Challenge: Events
- 14 Ask an All-Star (Elizabeth Johnson)
- 7 Ask an Expert (Stephen Churchill)
- 2025 ARCHIVED FORUM POSTS
- 322 ARCHIVED | Financial Edge® Tips and Tricks
- 164 ARCHIVED | Raiser's Edge® Blog
- 300 ARCHIVED | Raiser's Edge® Blog
- 441 ARCHIVED | Blackbaud Altru® Tips and Tricks
- 66 ARCHIVED | Blackbaud NetCommunity™ Blog
- 211 ARCHIVED | Blackbaud Target Analytics® Tips and Tricks
- 47 Blackbaud CRM Higher Ed Product Advisory Group (HE PAG)
- Luminate CRM DC Users Group
- 225 ARCHIVED | Blackbaud eTapestry® Tips and Tricks
- 1 Blackbaud eTapestry® Know How Blog
- 19 Blackbaud CRM Product Advisory Group (BBCRM PAG)
- 1 Blackbaud K-12 Education Solutions™ Blog
- 280 ARCHIVED | Mixed Community Announcements
- 3 ARCHIVED | Blackbaud Corporations™ & Blackbaud Foundations™ Hosting Status
- 1 npEngage
- 24 ARCHIVED | K-12 Announcements
- 15 ARCHIVED | FIMS Host*Net Hosting Status
- 23 ARCHIVED | Blackbaud Outcomes & Online Applications (IGAM) Hosting Status
- 22 ARCHIVED | Blackbaud DonorCentral Hosting Status
- 14 ARCHIVED | Blackbaud Grantmaking™ UK Hosting Status
- 117 ARCHIVED | Blackbaud CRM™ and Blackbaud Internet Solutions™ Announcements
- 50 Blackbaud NetCommunity™ Blog
- 169 ARCHIVED | Blackbaud Grantmaking™ Tips and Tricks
- Advocacy DC Users Group
- 718 Community News
- Blackbaud Altru® Hosting Status
- 104 ARCHIVED | Member Spotlight
- 145 ARCHIVED | Hosting Blog
- 149 JustGiving® from Blackbaud® Blog
- 97 ARCHIVED | bbcon® Blogs
- 19 ARCHIVED | Blackbaud Luminate CRM™ Announcements
- 161 Luminate Advocacy News
- 187 Organizational Best Practices Blog
- 67 everydayhero Blog
- 52 Blackbaud SKY® Reporting Announcements
- 17 ARCHIVED | Blackbaud SKY® Reporting for K-12 Announcements
- 3 Luminate Online Product Advisory Group (LO PAG)
- 81 ARCHIVED | JustGiving® from Blackbaud® Tips and Tricks
- 1 ARCHIVED | K-12 Conference Blog
- Blackbaud Church Management™ Announcements
- ARCHIVED | Blackbaud Award Management™ and Blackbaud Stewardship Management™ Announcements
- 1 Blackbaud Peer-to-Peer Fundraising™, Powered by JustGiving® Blogs
- 39 Tips, Tricks, and Timesavers!
- 56 Blackbaud Church Management™ Resources
- 154 Blackbaud Church Management™ Announcements
- 1 ARCHIVED | Blackbaud Church Management™ Tips and Tricks
- 11 ARCHIVED | Blackbaud Higher Education Solutions™ Announcements
- 7 ARCHIVED | Blackbaud Guided Fundraising™ Blog
- 2 Blackbaud Fundraiser Performance Management™ Blog
- 9 Foundations Events and Content
- 14 ARCHIVED | Blog Posts
- 2 ARCHIVED | Blackbaud FIMS™ Announcement and Tips
- 59 Blackbaud Partner Announcements
- 10 ARCHIVED | Blackbaud Impact Edge™ EAP Blogs
- 1 Community Help Blogs
- Diocesan Blackbaud Raiser’s Edge NXT® Users' Group
- Blackbaud Consultant’s Community
- Blackbaud Francophone Group
- 1 BLOG ARCHIVE CATEGORY
- Blackbaud Community™ Discussions
- 8.3K Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions
- 5.7K Jobs Board