Is using a reusable item for my autoresponder a bad idea?

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Matt Tinker
Matt Tinker ✭
Ancient Membership Facilitator 1 Name Dropper Photogenic
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

I have set up my autoresponders so they are pulling in a reusable item for the content area. Within that reusable item, are some s tags that are meant to change dynamically depedning on which event it is. I also have some s tags in the stationary.

It seems that, if someone registers on the front end through the webite, the autoresponder comes through fine, all the fields are populated. However, when I register someone through the backend, some of the fields don't populate and some links that are using S80:trID are not rendering the teamraiser ID. Further to that, I did a Registration Upload and the autoresponder that went out for that registration had none of the fields populated (except S1 tags)

I'm pretty stumped as to why it works when the registration is user-initiated but not when it is done from an admin side.

here is an example of the code for the email.

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                                        <td align="left" valign="top" style="padding: 8px 0px; font-family: verdana,arial,helvetica,sans-serif; font-size: 12px; line-height: 20px; color: #333333; text-align: left; vertical-align: top;">Thank you for registering for the MS Walk - ]. You are joining tens of thousands of Canadians across the country in the movement to end multiple sclerosis!</td>

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                                        <td align="left" valign="top" style="padding: 8px 0px; font-family: verdana,arial,helvetica,sans-serif; font-size: 12px; line-height: 20px; color: #333333; text-align: left; vertical-align: top;"><strong>Here are some tips to get your fundraising started:</strong></td>

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                                        <td align="left" valign="top" style="font-size: 12px; line-height: 20px; font-family: verdana,arial,helvetica,sans-serif; padding: 0px; color: #333333; vertical-align: top; text-align: left;">

                                            <table class="ordered-list" style="border-collapse: collapse; border: none;">

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                                                    <th align="left" valign="top" style="font-weight: normal; font-size: 12px; line-height: 20px; font-family: verdana,arial,helvetica,sans-serif; padding: 1px 8px; color: #333333; vertical-align: top; text-align: left;">1.</th>

                                                    <td align="left" valign="top" style="font-size: 12px; line-height: 20px; font-family: verdana,arial,helvetica,sans-serif; padding: 1px 0px; color: #333333; vertical-align: top; text-align: left;"><a href="http://mssoc.convio.net/site/TRC/MSWalk/General?fr_id=]&pg=center" style="color: #dd060b;"><span>Visit your Participant Centre.</span></a> Your Participant Centre will allow you to request donations, track your progress, and get important news about the event from us.<convio:choose xmlns="http://www.convio.com">

  <convio:when title="Is on a team" test="eq">

    <convio:smileysurprised:p><convio:session name="48" param="0:if-on-team"></convio:session></convio:smileysurprised:p>

    <convio:smileysurprised:p>TRUE</convio:smileysurprised:p>

    <convio:then>You will also be able to get the latest messages from your team captain and monitor the progress of your teammates.</convio:then>

  </convio:when>

  <convio:smileysurprised:therwise title="Is not on a team"></convio:smileysurprised:therwise>

</convio:choose> You can email potential donors with a link to your Personal Page so they can learn more about your commitment and give directly to your fundraising account online.</td>

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                                                    <th align="left" valign="top" style="font-weight: normal; font-size: 12px; line-height: 20px; font-family: verdana,arial,helvetica,sans-serif; padding: 1px 8px; color: #333333; vertical-align: top; text-align: left;">2.</th>

                                                    <td align="left" valign="top" style="font-size: 12px; line-height: 20px; font-family: verdana,arial,helvetica,sans-serif; padding: 1px 0px; color: #333333; vertical-align: top; text-align: left;"><a href="http://mssoc.convio.net/site/TRC/MSWalk/General?fr_id=]&pg=center" style="color: #dd060b;"><span>Ask friends or family members</span></a> to join you on your journey because it's best when shared with others.</td>

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                                                    <th align="left" valign="top" style="font-weight: normal; font-size: 12px; line-height: 20px; font-family: verdana,arial,helvetica,sans-serif; padding: 1px 8px; color: #333333; vertical-align: top; text-align: left;">3.</th>

                                                    <td align="left" valign="top" style="font-size: 12px; line-height: 20px; font-family: verdana,arial,helvetica,sans-serif; padding: 1px 0px; color: #333333; vertical-align: top; text-align: left;"><a href="http://mssoc.convio.net/site/TRC/MSWalk/General?fr_id=]&pg=center" style="color: #dd060b;"><span>Ask for your first donation.</span></a> Once you get started, the momentum will keep you going. If you participated last year, don't be afraid to ask your past donors for donations again. We know this may seem difficult, but when you ask someone for a donation to a cause, you are in effect giving them a wonderful opportunity to be a part of the solution.</td>

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                                        <td align="left" valign="top" style="padding: 8px 0px; font-family: verdana,arial,helvetica,sans-serif; font-size: 12px; line-height: 20px; color: #333333; text-align: left; vertical-align: top;">We appreciate your support and look forward to seeing you at the event! If you have any questions, please contact me toll free at 1-800-268-7582 or via email at ].</td>

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                                        <td align="left" valign="top" style="padding: 8px 0px; font-family: verdana,arial,helvetica,sans-serif; font-size: 12px; line-height: 20px; color: #333333; text-align: left; vertical-align: top;">Sincerely,<br />]</td>

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Comments

  • Brian Mucha
    Brian Mucha ✭
    Ancient Membership Facilitator 4 Name Dropper Photogenic

    We just started doing the same thing. We solved the part where the autoresponder can't get the fr_id this way. (I haven't noticed the admin side issue, I'll have to test that one.)

    The html content in the TeamRaiser autoresponder:

    ]

    ]

    This sticks the teamraiser ID into a session variable called 'myid' and then loads the 'TR_Standard_Thank_You_For_Forming_Team' reusable pagebuilder page.

    Then in the reuable page, we do this:

    <p>Go to your <a href="http://]/site/TRC/General?pg=center&fr_id=]">participant center</a>.</p>

    Regards, Brian

  • Brian Mucha
    Brian Mucha ✭
    Ancient Membership Facilitator 4 Name Dropper Photogenic
    Brian Mucha:

    We just started doing the same thing. We solved the part where the autoresponder can't get the fr_id this way. (I haven't noticed the admin side issue, I'll have to test that one.)

    The html content in the TeamRaiser autoresponder:

    ]

    ]

    This sticks the teamraiser ID into a session variable called 'myid' and then loads the 'TR_Standard_Thank_You_For_Forming_Team' reusable pagebuilder page.

    Then in the reuable page, we do this:

    <p>Go to your <a href="http://]/site/TRC/General?pg=center&fr_id=]">participant center</a>.</p>

    Regards, Brian

    I wonder why ] works reliably for you at all. We kept seeing it not render while testing the new setup, though I don't remember the exact circumstances.

    Regards, B

  • Matt Tinker
    Matt Tinker ✭
    Ancient Membership Facilitator 1 Name Dropper Photogenic
    Brian Mucha:

    We just started doing the same thing. We solved the part where the autoresponder can't get the fr_id this way. (I haven't noticed the admin side issue, I'll have to test that one.)

    The html content in the TeamRaiser autoresponder:

    ]

    ]

    This sticks the teamraiser ID into a session variable called 'myid' and then loads the 'TR_Standard_Thank_You_For_Forming_Team' reusable pagebuilder page.

    Then in the reuable page, we do this:

    <p>Go to your <a href="http://]/site/TRC/General?pg=center&fr_id=]">participant center</a>.</p>

    Regards, Brian

    Thanks Brian. I could see that being a solution. The only problem from my end is that we have the autoresponder setup in the blueprint and locked and then created about 160 events. I'm guessing for this to work, I would need to set the myid in each event manually.

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