Editing Donation Note

Options
Ashley Emrani
Ashley Emrani ✭
Ancient Membership First Reply
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

Hi! I have a participant who would like me to add a message to a donation already made to his team. This note would be on behalf of the donor and can be viewed in the registrant's Participant Center --> Progress --> Team Specific Donation History. I can't find where to add a note on an already published donation. Please let me know soon as possible - the donor is not so happy :/

Tagged:

Comments

  • Kent Gilliam
    Kent Gilliam Blackbaud Employee
    Ancient Membership Facilitator 4 Name Dropper Photogenic

    Hi Ashley,

     

    I'm not sure if this is even possible. Because your post requires a little more attention than we can provide in the community so I have escalated it to a Client Services case. If you are one of the contacts at your organization with access to Client Services (support) then you will receive email notifications from the person assigned to help you. If you do not have access to the support portal (the link above doesn't send you to the support portal), please let me know so I can note this in the case.



    Your case number is: 00515617



    Please use the support portal to communicate any additional information with the client services team member assisting you with your case.



    Thank you!

Categories