unable to locate donations that became general event gifts when team was disbanded

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Quinton McKenna
Quinton McKenna ✭
Ancient Membership
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

Hi Everyone,

 

Fairly new to convio and vastly unprepared. I erred and moved all members of one team over to another befor moving the team specific gifts. Now I am having an extremely difficult time locating them so that the can be soft credited correctly. Any advice would be greatly appreciated.

 

Warmest Regards,



Quinton

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  • Kent Gilliam
    Kent Gilliam Blackbaud Employee
    Ancient Membership Facilitator 4 Name Dropper Photogenic

    Quinton,

     

    I've never had to help with this so I went ahead and escalated your post to a support case. 

     

    If you are one of the contacts at your organization with access to Client Services (support) then you will receive email notifications from the person assigned to help you. If you do not have access to the support portal (the link above doesn't send you to the support portal), please let me know so I can note this in the case.



    Your case number is: 00516238



    Please use the support portal to communicate any additional information with the client services team member assisting you with your case.



    Thank you!

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